Legal

Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days without giving a reason.

1 GENERAL

At NUIT D’OR, customer satisfaction comes first. If customers are not satisfied with their order, we offer a fair return and refund policy.

2 RETURN PERIOD

Customers have the right to return items within 7 days of receiving their order.

After this period has expired, unfortunately no refund or return can be offered.

3 RETURN REQUIREMENTS

For a return to be accepted, the item must:

– Be unused,

– Be in its original condition,

– Show no damage or signs of use,

– And ideally be returned in the original packaging.

4 NON-RETURNABLE ITEMS

The following products are excluded from returns:

– Hygiene products,

– Personalised products,

– Discounted / sale items,

– Gift cards,

– Products with visible signs of use.

5 DAMAGED OR DEFECTIVE PRODUCTS

If a product arrives damaged or defective, the customer must contact support within 48 hours of receipt.

Please include:

– Order number,

– Photos / videos of the issue,

– A brief description.

Contact: nuitdor2026@gmail.com

6 INCORRECT ITEMS

If an incorrect item was delivered, NUIT D’OR will take responsibility for resolving the issue, including a replacement delivery or refund where applicable.

7 REFUNDS

Once the return has been received and inspected, the customer will receive a confirmation by email.

If the return is approved:

– The refund will be issued within 7–14 business days,

– Via the same payment method used at the time of purchase.

8 RETURN SHIPPING COSTS

The cost of return shipping is generally borne by the customer.

Shipping costs are non-refundable.

Exceptions:

– Damaged goods,

– Incorrect item received,

– Manufacturing defects.

9 LATE OR MISSING REFUNDS

If a refund has not yet been received:

– Check your bank account again,

– Contact your credit card provider,

– Contact your bank.

Banks may sometimes require additional processing time.

10 CANCELLATIONS

Orders can only be cancelled as long as they have not yet been processed or dispatched.

After dispatch, only a standard return is possible.

11 RETURN ADDRESS

The return address will be communicated individually by NUIT D’OR support.

Please do not send any items back without contacting us first.

12 CONTACT

For any questions regarding returns or refunds:

NUIT D’OR

Email: nuitdor2026@gmail.com

Response time: 24–48 hours.